Appointment Policy

Client Appointment Policy Agreement 
 

Dr. Kenneth Grossman is committed to providing all of our clients with affordable exceptional care. When a client cancels their appointment without giving enough notice, they prevent another client from being seen. Please call us at (800) 810-5936 at least 48 hours prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, you will be charged in full for the missed appointment. In the event that you cancel a private session program you will be charged a 20% administrative processing fee. Unused prepaid private sessions expire 90 after the last completed session. Discounted multiple session programs and training courses already in progress are non-refundable. 

Smoking Cessation Return Policy

18 out of 20 clients will become non-smokers on their first visit. If you should need a follow-up session, you may return within one year at no charge. However, if you make a follow-up appointment and you do not show up for your appointment, or provide less than 48-hour notice, the return privilege no longer applies and full payment will be required for your follow-up session at current rate.